Remote Customer Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 156,000 - 234,000; Full time

Benefits offered by this job

Medical aid

Retirement savings

Remote work

Training programs

Job summary

Placements24 is seeking a proactive Virtual Customer Support Agent to join a fully remote team based out of Rustenburg. You will manage customer inquiries and resolve issues through email, live chat, and social media, delivering solutions that enhance satisfaction and loyalty.

The role requires excellent written and verbal communication, experience with CRM and ticketing systems, and the ability to work autonomously while meeting performance targets in a flexible remote environment.

Qualifications

• Experience in a customer support or helpdesk role, ideally remote.
• Excellent written and verbal communication skills.
• Ability to work autonomously and meet performance targets.

Responsibilities

• Manage and resolve customer inquiries via email, live chat, and social media platforms with speed and accuracy.
• Diagnose and troubleshoot customer issues, providing clear and concise solutions.
• Maintain detailed and accurate records of customer interactions and resolutions in the designated system.
• Proactively engage with customers to offer support, guidance, and product information.
• Collaborate with internal departments to resolve escalated customer concerns.
• Contribute to the development of support documentation and FAQs.

Skills

Written communication

Verbal communication

Analytical thinking

Autonomous work

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a proactive Virtual Customer Support Agent to join a fully remote team based out of Rustenburg. You will manage customer inquiries and resolve issues through email, live chat, and social media, delivering solutions that enhance satisfaction and loyalty.

The role requires excellent written and verbal communication, experience with CRM and ticketing systems, and the ability to work autonomously while meeting performance targets in a flexible remote environment.