Remote Online Customer Support Specialist

Placements24

Centurion

Hybrid

ZAR 201,000 - 312,000

Full time

5 days ago

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Benefits offered by this job

Remote work

Flexible schedule

Training resources

Medical aid

Retirement fund

Job summary

Placements24 is seeking a proactive Online Customer Care Agent to join our fully remote support team. You will be the voice of the company, delivering prompt and helpful assistance to customers through live chat, email, and social channels from your home base near Centurion.

The ideal candidate has strong written and verbal communication, experience in customer-facing roles, and proficiency with CRM tools. A dedicated home office and reliable internet are required, with a degree or certification

Qualifications

Experience in a customer-facing role, preferably online or remote.
Excellent written and spoken communication with strong grammar.
Comfort with digital communication tools and CRM systems.

Responsibilities

Handle a high volume of inbound inquiries via live chat, email, and social media.
Provide accurate and efficient solutions to customer questions about products and services.
Guide customers through troubleshooting steps and resolve issues remotely.
Maintain detailed records of interactions and resolutions in the CRM.
Identify opportunities to improve customer experience and provide feedback to teams.
Ensure all communications meet quality and professionalism standards.