Remote Customer Care Specialist

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 is seeking a meticulous Customer Care Coordinator to join a fully remote team. You will manage inquiries, coordinate support, and ensure a high level of satisfaction, working autonomously from anywhere in South Africa.

The role emphasizes strong communication, organization, CRM proficiency, and a customer-centric approach, with opportunities for professional development and a collaborative virtual team culture.

Qualifications

• Experience in customer service, administration, or coordination.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency with standard office software and CRM systems.

Responsibilities

• Serve as a primary point of contact for customer inquiries.
• Coordinate with departments to handle requests efficiently.
• Manage customer data and records of interactions.
• Assist in resolving complaints with timely follow-up.
• Develop and maintain positive relationships with customers.
• Support improvements in service processes and documentation.

Skills

Organizational skills

Time management

Communication skills

CRM proficiency

Tools

CRM systems

Job description

Placements24 is seeking a meticulous Customer Care Coordinator to join a fully remote team. You will manage inquiries, coordinate support, and ensure a high level of satisfaction, working autonomously from anywhere in South Africa.

The role emphasizes strong communication, organization, CRM proficiency, and a customer-centric approach, with opportunities for professional development and a collaborative virtual team culture.