Remote Customer Support Specialist — Full Remote & Growth

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote work

Job summary

Placements24 is seeking a Remote Customer Support Representative to join our fully distributed team. You will be the main contact for customers, addressing inquiries, resolving issues, and delivering exceptional service from your home office.

This role emphasizes clear communication, problem-solving, and autonomous work in a remote setting based in Benoni, South Africa. You will collaborate with a virtual team and use CRM tools to document interactions, ensuring a seamless customer experience.

Qualifications

• Experience in customer service, preferably remote.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and customer-centric approach.
• Proficiency with CRM software and other support tools.
• Ability to work independently with minimal supervision.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve issues with timely solutions.
• Document all interactions and resolutions in the CRM system.
• Escalate complex issues to relevant teams when needed.
• Provide feedback to improve services and product knowledge.

Skills

Customer service

Communication

Problem solving

Self-management

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Support Representative to join our fully distributed team. You will be the main contact for customers, addressing inquiries, resolving issues, and delivering exceptional service from your home office.

This role emphasizes clear communication, problem-solving, and autonomous work in a remote setting based in Benoni, South Africa. You will collaborate with a virtual team and use CRM tools to document interactions, ensuring a seamless customer experience.