Remote Customer Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Online training resources

Team collaboration tools

Supportive virtual team

Job summary

Placements24 is seeking a detail-oriented Customer Service Officer to join a fully remote team. You will handle inquiries, provide timely information, and ensure every customer interaction is positive through email, chat, and online channels.

The role rewards clear communication, strong organization, and the ability to work independently from home. You will maintain accurate records, resolve issues, and contribute to customer success while embracing flexible hours and a supportive virtual team.

Qualifications

• Previous experience in customer service, preferably remote or online.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to customer inquiries via email, chat and digital platforms.
• Assist customers with product information, orders, and troubleshooting.
• Resolve complaints professionally to ensure satisfaction.
• Maintain accurate records of interactions and transactions.
• Escalate priority issues to the appropriate internal teams.
• Provide feedback on customer interactions and trends.

Skills

Communication skills

Attention to detail

Remote work

Organizational skills

Time management

Education

High school diploma

Tools

Office applications

Job description

Placements24 is seeking a detail-oriented Customer Service Officer to join a fully remote team. You will handle inquiries, provide timely information, and ensure every customer interaction is positive through email, chat, and online channels.

The role rewards clear communication, strong organization, and the ability to work independently from home. You will maintain accurate records, resolve issues, and contribute to customer success while embracing flexible hours and a supportive virtual team.