Customer Service Officer

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Online training resources

Team collaboration tools

Supportive virtual team

Job summary

Placements24 is seeking a detail-oriented Customer Service Officer to join a fully remote team. You will handle inquiries, provide timely information, and ensure every customer interaction is positive through email, chat, and online channels.

The role rewards clear communication, strong organization, and the ability to work independently from home. You will maintain accurate records, resolve issues, and contribute to customer success while embracing flexible hours and a supportive virtual team.

Qualifications

• Previous experience in customer service, preferably remote or online.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to customer inquiries via email, chat and digital platforms.
• Assist customers with product information, orders, and troubleshooting.
• Resolve complaints professionally to ensure satisfaction.
• Maintain accurate records of interactions and transactions.
• Escalate priority issues to the appropriate internal teams.
• Provide feedback on customer interactions and trends.

Skills

Communication skills

Attention to detail

Remote work

Organizational skills

Time management

Education

High school diploma

Tools

Office applications

Job description

About the Role

Our client is seeking a detail-oriented and customer-focused Customer Service Officer to join their fully remote team. This position is critical for maintaining excellent customer relations by providing timely and accurate support through various online channels. You will be responsible for handling inquiries, resolving issues, and ensuring that every customer interaction is positive and productive. This role offers the flexibility to work from home, making it ideal for individuals who are self-disciplined, possess strong communication skills, and are passionate about delivering outstanding service.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and other digital platforms.
• Assist customers with product information, order inquiries, and troubleshooting needs.
• Resolve customer complaints efficiently and professionally, ensuring satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify and escape priority issues to the appropriate internal teams for resolution.
• Contribute to improving customer service by providing feedback on customer interactions and trends.

Requirements

• Previous experience in customer service, preferably in a remote or online capacity.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in using computers, internet browsers, and common office applications.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; customer service certifications are a plus.

Benefits

• Competitive compensation package for a remote role.
• Flexible working hours and the freedom to work from home.
• Opportunities for professional growth and development in customer support.
• Access to online training resources and team collaboration tools.
• A supportive virtual team environment dedicated to customer success.