Remote Customer Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Home office allowance

Professional development

Job summary

Placements24 is hiring a Customer Service Associate for a fully remote role. You will deliver outstanding support to a diverse customer base, acting as a brand ambassador from your home office.

Responsibilities include handling inquiries via phone, email, and chat; providing product information; processing orders, returns, and exchanges; and maintaining CRM records. Strong communication and independent work in a remote setting are essential.

Qualifications

• Minimum experience in customer service or call centre environments.
• Excellent verbal and written communication with a friendly, professional tone.
• Ability to navigate multiple software applications and manage time effectively.

Responsibilities

• Handle inquiries via phone, email, and chat with accurate, timely responses.
• Assist with product information, order tracking, and basic troubleshooting.
• Process orders, returns, and exchanges accurately.
• Maintain detailed customer records within the CRM system.
• Identify and escalate issues to the appropriate teams.

Skills

Customer service

Excellent communication

Remote work

Time management

Education

High school diploma

Customer service certification (plus)

Tools

CRM software

MS Office

Job description

Placements24 is hiring a Customer Service Associate for a fully remote role. You will deliver outstanding support to a diverse customer base, acting as a brand ambassador from your home office.

Responsibilities include handling inquiries via phone, email, and chat; providing product information; processing orders, returns, and exchanges; and maintaining CRM records. Strong communication and independent work in a remote setting are essential.