Remote Retail Customer Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Flexible remote work

Training opportunities

Product discount

Supportive remote team culture

Job summary

Placements24 is seeking a friendly Customer Service Representative to join our remote team serving customers across the Western Cape. You will handle inquiries, process orders, and provide product information from a home office, ensuring timely support for Mossel Bay-based customers and beyond.

The ideal candidate has strong communication skills, experience in retail customer service, and comfort using CRM and online chat tools in a remote setting.

Qualifications

• Proven experience in a customer service role, preferably within the retail sector.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills and a customer-centric approach.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
• Process customer orders, returns, and exchanges accurately.
• Provide detailed product information and assist customers in making purchasing decisions.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate customer records and interaction logs.

Skills

Customer service experience

Verbal communication

Written communication

Remote work

Time management

Problem solving

Customer-centric

Tools

CRM software

Online communication tools

Job description

Placements24 is seeking a friendly Customer Service Representative to join our remote team serving customers across the Western Cape. You will handle inquiries, process orders, and provide product information from a home office, ensuring timely support for Mossel Bay-based customers and beyond.

The ideal candidate has strong communication skills, experience in retail customer service, and comfort using CRM and online chat tools in a remote setting.