Remote Customer Support Specialist | Flexible Hours & Growth

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Laptop provided

Medical benefits

Team events

Job summary

Placements24 is seeking a Remote Customer Service Specialist to join our fully remote team, operating from Pretoria. You will handle customer inquiries across email, chat, and phone, delivering accurate information and a positive experience.

The ideal candidate is self-motivated, with excellent communication skills, comfortable with CRM tools, and able to work independently with minimal supervision. We offer a competitive salary, flexible hours, a company laptop, and comprehensive benefits.

Qualifications

• High school diploma required; associate's degree preferred.
• Proven experience in customer service, ideally in remote settings.
• Excellent written and verbal communication; strong problem-solving skills.

Responsibilities

• Deliver customer support via email, chat, and phone from a remote location.
• Address queries, resolve complaints, and provide accurate product information.
• Maintain detailed customer records in the CRM system.
• Proactively identify needs and offer suitable solutions.
• Collaborate with remote teammates and other departments to enhance the customer journey.
• Contribute to continuous improvement of support processes and metrics.

Skills

Customer service

Remote work

Communication

Problem solving

Self-motivation

Education

High school diploma

Associate's degree (plus)

Tools

CRM software

Helpdesk software

Remote collaboration tools

Job description

Placements24 is seeking a Remote Customer Service Specialist to join our fully remote team, operating from Pretoria. You will handle customer inquiries across email, chat, and phone, delivering accurate information and a positive experience.

The ideal candidate is self-motivated, with excellent communication skills, comfortable with CRM tools, and able to work independently with minimal supervision. We offer a competitive salary, flexible hours, a company laptop, and comprehensive benefits.