Remote Client Success Specialist

Placements24; Polokwane; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Fully remote work

Health insurance (medical)

Vision insurance

Dental insurance

Paid time off

Company holidays

Training & development

Virtual team environment

Job summary

Placements24 is seeking a proactive Client Care Specialist to join our fully remote team serving clients from the Polokwane region. You will handle inquiries via email, phone, and chat, resolve issues on first contact when possible, and maintain detailed CRM records to support a superior client experience.

The ideal candidate has client care or customer service experience, excellent communication skills, and the ability to work independently in a remote setting.

Qualifications

• Experience in client care, customer service, or support is required.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software or helpdesk tools.
• Strong problem-solving abilities and multitasking in a remote setup.

Responsibilities

• Respond to client inquiries via email, phone, and chat with accurate information.
• Resolve client issues with a focus on first-contact resolution.
• Maintain detailed records in the CRM system.
• Identify client needs and escalate when necessary to relevant departments.
• Collect client feedback to help improve services and products.
• Collaborate with internal teams to ensure a positive client experience.

Skills

Client care experience

Communication skills

Remote work discipline

Problem solving

Tools

CRM platforms

Job description

Placements24 is seeking a proactive Client Care Specialist to join our fully remote team serving clients from the Polokwane region. You will handle inquiries via email, phone, and chat, resolve issues on first contact when possible, and maintain detailed CRM records to support a superior client experience.

The ideal candidate has client care or customer service experience, excellent communication skills, and the ability to work independently in a remote setting.