Remote Part-Time Customer Support Specialist

Placements24; Polokwane; Hybrid; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Flexible hours

Remote work

Training and development

Job summary

Placements24 is seeking a part-time Customer Support Representative to join a fully remote team serving customers in and around Polokwane. You will respond to inquiries, provide product information, and troubleshoot issues from a home office, contributing to a high-quality customer experience.

The role offers flexible hours, remote work, and training to help you grow within a supportive team environment. Prior customer service experience and strong communication are valued.

Qualifications

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Basic computer proficiency and experience with online communication tools.
• Ability to work independently and manage time effectively.
• Comfortable working in a fully remote capacity.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide information about products and services, and assist with basic troubleshooting.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Document customer interactions and outcomes in the support system.
• Collaborate with team members to share insights and improve service delivery.
• Adhere to company policies and procedures in all customer interactions.

Skills

Customer service

Communication

Time management

Independent work

Education

High school diploma or equivalent

Job description

Placements24 is seeking a part-time Customer Support Representative to join a fully remote team serving customers in and around Polokwane. You will respond to inquiries, provide product information, and troubleshoot issues from a home office, contributing to a high-quality customer experience.

The role offers flexible hours, remote work, and training to help you grow within a supportive team environment. Prior customer service experience and strong communication are valued.