Remote Customer Experience Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Learning resources

Job summary

Placements24 is seeking a Customer Service Specialist to join its fully remote team, serving clients nationwide from the East London region. You will provide outstanding support, address customer needs, and ensure a positive experience with our client's services.

The role suits someone who communicates clearly, enjoys problem solving, and can work independently from home. You will log interactions in the CRM, assist with product guidance, and contribute to service excellence and customer

Qualifications

• Clear and effective written and verbal communication.
• Experience in customer service or support roles.
• Familiarity with CRM systems and standard office tools.

Responsibilities

• Handle inquiries via phone, email, and chat with prompt, accurate responses.
• Troubleshoot and resolve product or service issues.
• Guide customers through features and functionalities.
• Log all interactions and resolutions in the CRM accurately.
• Escalate complex problems to appropriate teams.

Skills

Communication skills

CRM software

Problem solving

Autonomy

Education

High school diploma

Tools

CRM software

Office applications

Job description

Placements24 is seeking a Customer Service Specialist to join its fully remote team, serving clients nationwide from the East London region. You will provide outstanding support, address customer needs, and ensure a positive experience with our client's services.

The role suits someone who communicates clearly, enjoys problem solving, and can work independently from home. You will log interactions in the CRM, assist with product guidance, and contribute to service excellence and customer