Remote Customer Support Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Home office stipend

Health insurance

Remote training

Job summary

Placements24 is seeking a proactive Remote Customer Service Agent to join its fully remote team. You will support customers nationwide from a home-based setup, handling inquiries via phone, email and chat, and resolving issues to ensure a positive experience.

The ideal candidate is self-motivated, communicates clearly, and can manage time effectively in a remote environment, while contributing to a collaborative, supportive culture that values employee wellbeing.

Qualifications

• Experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Proficiency with computers, browsers, and standard office software.
• Ability to work independently and manage time remotely.
• Reliable high-speed internet and a dedicated home office.

Responsibilities

• Handle inbound customer inquiries with professionalism and efficiency.
• Provide accurate product, service, and policy information.
• Troubleshoot issues and guide customers to solutions.
• Maintain detailed records of interactions in the CRM.
• Adhere to service standards and metrics.
• Support a positive remote team environment through effective communication.

Skills

Customer service

Call center

CRM software

Tools

CRM system

Job description

Placements24 is seeking a proactive Remote Customer Service Agent to join its fully remote team. You will support customers nationwide from a home-based setup, handling inquiries via phone, email and chat, and resolving issues to ensure a positive experience.

The ideal candidate is self-motivated, communicates clearly, and can manage time effectively in a remote environment, while contributing to a collaborative, supportive culture that values employee wellbeing.