Remote Customer Success Strategist

Placements24

Centurion

Hybrid

ZAR 420,000 - 560,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary

Fully remote work

Health insurance

Paid time off

Job summary

Placements24 seeks an experienced Remote Customer Success Advocate to join our fully remote team, serving clients from Centurion and beyond. You will nurture long-term relationships, ensure clients derive value from our offerings, and act as a trusted advisor in a distributed environment.

Responsibilities include onboarding new customers, monitoring health, conducting business reviews, identifying upsell opportunities, and serving as the primary contact for escalations to drive loyalty and

Qualifications

Bachelor’s degree in Business, Communications, or related field or equivalent practical experience.
3+ years in customer success, account management, or similar client-facing role, preferably remote.
Proven ability to build relationships with diverse stakeholders from end-users to executives.
Excellent communication, presentation, and problem-solving skills.

Responsibilities

Onboard new customers with training to ensure successful adoption.
Proactively monitor health of assigned accounts and address risks.
Conduct regular check-ins and business reviews to align with customer objectives.
Identify upsell or cross-sell opportunities based on needs.
Serve as primary contact for escalated issues and coordinate resolutions.
Gather feedback to advocate for customer-driven product improvements.