Remote Client Success Strategist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Health insurance

Professional development budget

Global distributed team

Job summary

Placements24 is seeking an experienced Remote Client Success Manager to join its fully remote team. You will build and maintain long-term relationships with clients, acting as a trusted advisor to understand goals, drive adoption, and maximize value from products and services.

In this remote-first role, you’ll monitor client health, collaborate with internal teams, and identify opportunities for upselling or cross-selling, all while delivering proactive guidance and outstanding service to a

Qualifications

• Proven track record in Client Success, Account Management, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM software and client success platforms.
• Strong strategic thinking and problem-solving abilities.
• Ability to work independently in a fully remote setting.

Responsibilities

• Develop and execute strategies to ensure client satisfaction and retention.
• Serve as the primary contact for assigned clients and build strong relationships.
• Identify client needs and opportunities for upselling or cross-selling.
• Monitor client health and engagement, intervening to mitigate risks.
• Collaborate with internal teams to ensure a seamless client experience and support.

Skills

Client Success

Account Management

Communication

CRM software

Strategic thinking

Job description

Placements24 is seeking an experienced Remote Client Success Manager to join its fully remote team. You will build and maintain long-term relationships with clients, acting as a trusted advisor to understand goals, drive adoption, and maximize value from products and services.

In this remote-first role, you’ll monitor client health, collaborate with internal teams, and identify opportunities for upselling or cross-selling, all while delivering proactive guidance and outstanding service to a