Remote Travel Customer Success Leader

Placements24; Durban; Hybrid; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Performance bonuses

Health benefits

Home office stipend

Professional growth

Job summary

Placements24 is seeking a dedicated Remote Customer Success Manager to support travel industry clients. You will build relationships, drive adoption, and reduce churn from a home office near Durban's time zone for effective collaboration.

This role emphasizes client retention, onboarding, and cross-functional collaboration with sales and product teams to incorporate client feedback and improve services.

Qualifications

• Proven experience in Customer Success, Account Management, or a client-facing role within the travel or tech industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Proficiency with CRM software and customer success platforms.
• A passion for the travel industry and a deep understanding of its challenges.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of travel industry clients.
• Understand client needs and proactively identify opportunities to enhance their use of our products and services.
• Conduct regular check-ins, training sessions, and business reviews with clients.
• Monitor client health metrics and proactively address any potential issues or risks.
• Collaborate with sales and product teams to ensure client feedback is incorporated into future development.
• Onboard new clients and ensure a smooth transition to active usage.

Skills

Customer Success

Account Management

Client-facing

Communication

Travel industry

Tech industry

CRM software

Customer success platforms

Tools

CRM software

Customer success platforms

Job description

Placements24 is seeking a dedicated Remote Customer Success Manager to support travel industry clients. You will build relationships, drive adoption, and reduce churn from a home office near Durban's time zone for effective collaboration.

This role emphasizes client retention, onboarding, and cross-functional collaboration with sales and product teams to incorporate client feedback and improve services.