Remote Client Success Architect

Placements24; South Africa; Remote; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Dental & Vision insurance

Generous vacation

Professional development

Growth opportunities

Job summary

Placements24 is seeking a highly motivated Remote Client Success Manager to join our expanding virtual team, supporting clients in and around Paarl. You will build and nurture strong relationships, ensuring clients maximize value and acting as a trusted advisor in a fully remote setting.

You will monitor client health, drive adoption, and pursue upsell opportunities while delivering ROI and high retention. The role offers a competitive salary, comprehensive benefits, generous vacation, and a

Qualifications

• Experience in client-facing roles including client success or account management.
• Proven ability to build and maintain client relationships.
• Excellent communication and negotiation skills.
• Understanding of customer success metrics.

Responsibilities

• Manage portfolio of clients and build trusted advisor relationships.
• Proactively monitor client health and engagement, identifying risks and opportunities.
• Conduct regular business reviews to align with goals and demonstrate ROI.
• Drive product adoption and identify upsell/cross-sell opportunities.
• Serve as primary contact for client escalations and ensure timely resolutions.

Skills

Client Success Management

Account Management

Relationship Building

Communication Skills

Negotiation

Remote Work

Job description

Placements24 is seeking a highly motivated Remote Client Success Manager to join our expanding virtual team, supporting clients in and around Paarl. You will build and nurture strong relationships, ensuring clients maximize value and acting as a trusted advisor in a fully remote setting.

You will monitor client health, drive adoption, and pursue upsell opportunities while delivering ROI and high retention. The role offers a competitive salary, comprehensive benefits, generous vacation, and a