Remote Customer Success Advocate

Placements24

South Africa

Remote

ZAR 500,000 - 800,000

Full time

9 days ago

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Benefits offered by this job

Remote work

Medical insurance

Paid time off

Professional development

Team culture

Job summary

Placements24 is seeking a proactive and empathetic Remote Customer Success Manager to nurture client relationships, drive retention, and identify growth opportunities. This fully remote role supports onboarding, adoption, and ongoing engagement, with a focus on delivering maximum value to clients from a distributed team.

The ideal candidate excels in communication, problem-solving, and independent work, thriving in a remote environment while maintaining a client-centric mindset.

Qualifications

Proven experience in customer success, account management, or a client-facing role.
Excellent communication, interpersonal, and presentation skills.
Strong problem-solving abilities and a client-centric approach.
Ability to manage multiple client relationships and prioritize in a remote setting.

Responsibilities

Manage a portfolio of clients from onboarding to ongoing success.
Proactively engage with clients to understand needs and goals.
Provide guidance, training, and support to ensure effective product use.
Monitor client health metrics and address churn risks.
Identify opportunities for upselling and cross-selling based on client needs.
Serve as the voice of the customer to product and sales teams.

Skills

Customer success

Account management

Remote work

Client-facing

Tools

CRM software

Job description

The ideal candidate excels in communication, problem-solving, and independent work, thriving in a remote environment while maintaining a client-centric mindset.

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