Remote Customer Success Champion & Growth Advocate

Placements24; Gauteng; Hybrid; ZAR 360,000 - 720,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Professional development

Bonuses

Equipment provided

Job summary

Placements24 is hiring a Remote Customer Success Advocate to support a global client base from a home office. You will guide customers through their journey, drive retention, and identify upsell opportunities while collaborating with product and sales teams.

The role emphasizes proactive engagement, clear communication, and data-driven insights to maximize customer value in a fully remote environment.

Qualifications

• 3+ years in customer success, account management or similar client-facing role.
• Proven ability to build and maintain strong customer relationships.
• Excellent verbal and written communication, able to explain complex concepts clearly.

Responsibilities

• Engage with a portfolio of customers to understand needs and objectives.
• Provide guidance on product features and best practices to achieve goals.
• Monitor health and usage, identify risks, and implement retention strategies.
• Conduct regular check-ins and business reviews with customers.
• Onboard new customers and ensure smooth transitions to the platform.
• Address inquiries promptly, acting as the customer advocate internally.
• Identify upsell/cross-sell opportunities and collaborate with sales.

Skills

Customer success

CRM proficiency

Remote communication

Cross-functional collaboration

Tools

Salesforce

HubSpot

Job description

Placements24 is hiring a Remote Customer Success Advocate to support a global client base from a home office. You will guide customers through their journey, drive retention, and identify upsell opportunities while collaborating with product and sales teams.

The role emphasizes proactive engagement, clear communication, and data-driven insights to maximize customer value in a fully remote environment.