Fully Remote Customer Experience Champion

Placements24; Gauteng; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Fully remote work environment

Career advancement opportunities

Health and wellness benefits

Home office and internet allowance

Online training and development

Job summary

Placements24 is seeking a Remote Customer Experience Advocate to join their fully remote team. You will handle diverse customer inquiries, provide clear information, and resolve issues with professionalism and empathy.

In this role, you will collaborate across channels, maintain accurate logs, and embody the brand voice while delivering first-class support. A self-motivated, independent worker with strong communication skills will thrive here.

Qualifications

• Minimum 3 years of customer service or client-facing experience.
• Excellent written and verbal communication with a clear, friendly tone.
• Strong empathy and active listening to understand customer needs.
• Proficiency with communication tools and CRM software.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, chat, and social media with promptness and professionalism.
• Provide clear, accurate information about products and services.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution when possible.
• Identify customer needs and offer solutions to enhance their experience.
• Escalate complex issues to senior staff with proper documentation.
• Maintain accurate customer records and interaction logs in the CRM.
• Contribute to building a positive, supportive community around the brand.
• Gather customer feedback and share insights to drive service improvements.

Skills

Customer service

Written communication

Verbal communication

Empathy

Active listening

CRM software

Remote work discipline

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Experience Advocate to join their fully remote team. You will handle diverse customer inquiries, provide clear information, and resolve issues with professionalism and empathy.

In this role, you will collaborate across channels, maintain accurate logs, and embody the brand voice while delivering first-class support. A self-motivated, independent worker with strong communication skills will thrive here.