Remote Customer Experience Champion

Placements24; East London; Hybrid; ZAR 201,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Fully remote work arrangement

Job summary

Placements24 is seeking a Customer Experience Advocate to join a fully remote team. You will be the voice of the customer, handling inquiries, resolving challenges, and enhancing the customer journey from home.

The role suits empathetic, communicative professionals who strive for outstanding experiences across channels. Responsibilities include resolving issues, educating users on features, collecting feedback, and collaborating with internal teams to ensure satisfaction.

Qualifications

• Proven experience in a customer experience, customer service, or advocacy role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and manage workload in a remote setting.
• A strong internet connection and a dedicated, quiet workspace are mandatory.

Responsibilities

• Engage with customers through email, chat, and phone to provide exceptional support.
• Address and resolve customer issues and inquiries with empathy and efficiency.
• Educate customers on product features and best practices to maximize benefit.
• Gather and document customer feedback to identify trends and areas for improvement.
• Collaborate with internal teams to meet customer needs and resolve issues promptly.
• Aim for first-contact resolution whenever possible.

Skills

Customer service

CRM systems

Remote work

Communication

Problem solving

Tools

CRM systems

Customer support software

Job description

Placements24 is seeking a Customer Experience Advocate to join a fully remote team. You will be the voice of the customer, handling inquiries, resolving challenges, and enhancing the customer journey from home.

The role suits empathetic, communicative professionals who strive for outstanding experiences across channels. Responsibilities include resolving issues, educating users on features, collecting feedback, and collaborating with internal teams to ensure satisfaction.