Remote Customer Success Associate: Drive Adoption & Growth

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Remote work

Health benefits

Paid time off

Stock options

Career growth

Training resources

Team retreats

Retirement plan with match

Job summary

Placements24 is seeking a proactive Customer Success Associate to join a fast-growing tech company. This fully remote role focuses on building strong client relationships, understanding client needs, driving adoption, and ensuring retention.

You will guide clients through implementation, share best practices, and act as a trusted advisor to maximize value. Ideal candidates have excellent communication and interpersonal skills, a solid SaaS background, and the ability to work effectively in a

Qualifications

• Proven experience in customer success, account management, or a client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of SaaS products and business software solutions.
• Ability to build rapport and trust with clients.
• Proactive problem-solving skills and a results-oriented mindset.

Responsibilities

• Manage a portfolio of clients, fostering strong, long-term relationships.
• Proactively engage with clients to understand business objectives and challenges.
• Drive product adoption and ensure clients are utilizing features effectively.
• Provide ongoing support and guidance on best practices for using our solutions.
• Monitor client health metrics and identify opportunities for increased engagement or risks.
• Conduct regular check-ins and business reviews with clients.

Skills

Customer success

Account management

Client-facing

Communication

Proactive problem solving

Education

Bachelor's degree (Business/Marketing or related)

Tools

CRM software

Job description

Placements24 is seeking a proactive Customer Success Associate to join a fast-growing tech company. This fully remote role focuses on building strong client relationships, understanding client needs, driving adoption, and ensuring retention.

You will guide clients through implementation, share best practices, and act as a trusted advisor to maximize value. Ideal candidates have excellent communication and interpersonal skills, a solid SaaS background, and the ability to work effectively in a