Remote SaaS Customer Success Lead

Placements24; Durban; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Global client base

Health benefits

Professional development

Job summary

Placements24 is seeking a seasoned Remote Customer Success Manager to nurture a diverse, global client base. You will guide onboarding, drive adoption, and lead retention efforts from anywhere, delivering measurable value.

In this fully remote role, you will monitor health metrics, collaborate with sales, product, and support teams, and identify opportunities to upsell while ensuring outstanding customer outcomes and satisfaction.

Qualifications

• Proven experience in Customer Success or Account Management in SaaS.
• Strong relationship-building and communication skills.
• Able to analyze data to improve customer outcomes.
• Comfortable working in a fully remote environment.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Onboard customers and guide product adoption.
• Proactively understand goals and use cases.
• Develop tailored success plans for customers.
• Monitor health/engagement metrics and intervene as needed.
• Conduct regular business reviews to demonstrate value.
• Identify upsell/cross-sell opportunities based on usage.
• Serve as primary customer point of contact and advocate internally.
• Collaborate with sales, product, and support teams.
• Contribute to best practices and resources for CS.
• Drive retention and expansion through exceptional service.

Skills

Customer Success

Account Management

Relationship Building

Communication Skills

Data Analysis

Remote Work

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Gainsight

ChurnZero

Job description

Placements24 is seeking a seasoned Remote Customer Success Manager to nurture a diverse, global client base. You will guide onboarding, drive adoption, and lead retention efforts from anywhere, delivering measurable value.

In this fully remote role, you will monitor health metrics, collaborate with sales, product, and support teams, and identify opportunities to upsell while ensuring outstanding customer outcomes and satisfaction.