Remote Customer Success Team Lead: Drive Growth

Placements24; Klerksdorp; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

Placements24 is seeking a Remote Team Lead - Customer Success to guide and inspire our distributed customer success team. This remote-first role demands strong leadership, excellent communication, and a commitment to helping customers achieve maximum value from our platform.

You will coach remote Customer Success Managers, design strategies to improve retention and expansion, monitor performance metrics, and collaborate with sales, product, and support to ensure a seamless customer journey.

Qualifications

• Experience leading remote customer success teams.
• Proven ability to improve customer retention and growth.
• Strong communication and coaching skills.

Responsibilities

• Lead, coach, and mentor a team of remote Customer Success Managers to achieve performance goals.
• Develop strategies to enhance customer satisfaction, retention, and expansion.
• Monitor team performance metrics and implement proactive measures.
• Foster a positive, collaborative, results-driven team culture among remote team members.
• Escalation point for complex customer issues with timely resolution.
• Collaborate with sales, product, and support to ensure a seamless customer journey.
• Contribute to development and refinement of CS processes and best practices.
• Onboard and train new remote CSMs for success.
• Stay abreast of industry trends in CS and remote management.
• Champion the voice of the customer internally to product/marketing.

Job description

Placements24 is seeking a Remote Team Lead - Customer Success to guide and inspire our distributed customer success team. This remote-first role demands strong leadership, excellent communication, and a commitment to helping customers achieve maximum value from our platform.

You will coach remote Customer Success Managers, design strategies to improve retention and expansion, monitor performance metrics, and collaborate with sales, product, and support to ensure a seamless customer journey.