Remote Customer Advocacy & Insights Specialist

Placements24; Graafwater; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Fully remote

Health & wellness benefits

Generous PTO

Professional development

Home office allowance

Job summary

Placements24 is seeking a Remote Customer Advocacy Specialist to join their fully remote global team. You will champion the customer's voice, drive satisfaction and retention, and translate insights into actions for product, marketing, and support teams.

As a natural communicator with empathy, you will gather feedback through surveys and interviews, analyze trends, and build advocacy programs while collaborating with stakeholders across departments.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 3+ years in customer advocacy or CX roles.
• Strong written and verbal communication with storytelling ability.

Responsibilities

• Represent the voice of the customer across departments.
• Collect and analyze customer feedback via surveys and interviews.
• Translate insights into product, marketing, and support actions.
• Develop customer testimonials and advocacy programs.
• Generate reports on sentiment for senior leadership.
• Build relationships with key customer stakeholders.

Skills

Customer advocacy

CX

Storytelling

Stakeholder influence

Remote work

Survey tools

Education

Bachelor's degree (Marketing/Communications/Psychology)

Tools

SurveyMonkey

Qualtrics

CRM systems

Job description

Placements24 is seeking a Remote Customer Advocacy Specialist to join their fully remote global team. You will champion the customer's voice, drive satisfaction and retention, and translate insights into actions for product, marketing, and support teams.

As a natural communicator with empathy, you will gather feedback through surveys and interviews, analyze trends, and build advocacy programs while collaborating with stakeholders across departments.