Remote Customer Success Advocate

Placements24; Midrand; Ibrido; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Career development

Remote work

Employee assistance program

Descrizione del lavoro

Placements24 is seeking a dedicated Remote Customer Support Specialist in South Africa. You will be the primary contact for customers across email, live chat and phone, addressing inquiries, resolving issues and ensuring a positive experience with our client's digital products.

This is a fully remote, permanent position based nationwide with a supportive virtual team. The role requires strong self-discipline, excellent English communication, and proactive problem-solving, along with training and

Competenze

• Proven experience in customer service or helpdesk, preferably remote.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently and manage time in a remote environment.

Mansioni

• Provide customer support via email, live chat, and phone.
• Respond to inquiries promptly with accurate information.
• Troubleshoot and resolve issues; escalate complex problems as needed.
• Document all interactions and resolutions in the CRM.
• Identify trends and provide feedback to product/service teams.

Conoscenze

Customer service

Remote work

Written communication

CRM software

Time management

Problem solving

Formazione

High school diploma

Customer service certifications

Strumenti

CRM software

Descrizione del lavoro

Placements24 is seeking a dedicated Remote Customer Support Specialist in South Africa. You will be the primary contact for customers across email, live chat and phone, addressing inquiries, resolving issues and ensuring a positive experience with our client's digital products.

This is a fully remote, permanent position based nationwide with a supportive virtual team. The role requires strong self-discipline, excellent English communication, and proactive problem-solving, along with training and