Remote SA Customer Support Specialist

Placements24; Sandton; Hybrid; ZAR 156,000 - 312,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Flexible schedule

Professional development

Work from home

Online training resources

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join a fully remote South Africa-based team. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive experience from a home office.

The role emphasizes excellent communication, strong problem-solving, and proficiency with CRM tools. If you thrive in a remote environment and value flexibility, this position offers competitive pay and ongoing training.

Qualifications

• Proven experience in customer support or helpdesk, preferably remotely.
• Excellent verbal and written communication for remote interactions.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and remote collaboration tools (Slack, Zoom, Zendesk).
• Ability to work independently with high productivity from home.
• Reliable home office setup and high-speed internet.

Responsibilities

• Provide customer support via email, chat, and phone.
• Troubleshoot issues and offer clear solutions.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to internal teams when needed.
• Stay updated on products, services, and policies.
• Contribute to building a strong remote team culture.
• Ensure empathetic and professional communications.

Job description

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join a fully remote South Africa-based team. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive experience from a home office.

The role emphasizes excellent communication, strong problem-solving, and proficiency with CRM tools. If you thrive in a remote environment and value flexibility, this position offers competitive pay and ongoing training.