Remote Customer Experience & Engagement Specialist

Placements24; Vereeniging; Hybride; ZAR 77 000 - 94 000; Plein temps

Avantages offerts par ce poste

Fully remote

Career growth opportunities

Remote team culture

Résumé du poste

Placements24 is seeking a dynamic Remote Customer Engagement Specialist to join a fully remote workforce from anywhere in South Africa. You will engage customers, understand their needs, onboard new users, and maintain strong relationships to drive satisfaction and loyalty.

The ideal candidate excels in communication, thrives in a remote setting, and can manage time effectively while collaborating with marketing and sales teams to align engagement with business goals.

Qualifications

• Proven experience in customer service, customer success, or engagement roles.
• Strong verbal and written communication with professional tone.
• Ability to work remotely and manage time effectively.
• Experience with CRM software.

Responsabilités

• Initiate and maintain proactive communication with customers across channels.
• Understand customer needs and tailor engagement strategies.
• Onboard new customers with guidance for a smooth transition.
• Address inquiries promptly and escalate when needed.
• Organize engagement initiatives like webinars and surveys.
• Collaborate with marketing and sales to align engagement efforts.
• Maintain accurate customer records in CRM.

Connaissances

Customer service

Customer success

Community management

CRM software

Communication skills

Formation

High school diploma or equivalent

Description du poste

Placements24 is seeking a dynamic Remote Customer Engagement Specialist to join a fully remote workforce from anywhere in South Africa. You will engage customers, understand their needs, onboard new users, and maintain strong relationships to drive satisfaction and loyalty.

The ideal candidate excels in communication, thrives in a remote setting, and can manage time effectively while collaborating with marketing and sales teams to align engagement with business goals.