Remote Customer Experience Specialist

Placements24; Sud Africa; Remoto; ZAR 68.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work setup

Flexible hours

Health benefits

Online training modules

Team gatherings near Tembisa

Descrizione del lavoro

Placements24 is seeking a Customer Experience Representative for a fully remote role based in South Africa. You will handle digital interactions, resolve inquiries with empathy, and help improve the customer journey from home, with occasional in-person events near Gauteng.

The position emphasizes delivering exceptional service, strong communication, and the ability to work independently in a remote setup while staying aligned with brand values.

Competenze

• Previous experience in customer service, call center, or a related field.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Proficiency with digital communication tools and CRM systems.
• Ability to work independently and manage a remote workspace effectively.
• A stable internet connection and a dedicated home office setup.
• High school diploma or equivalent required.
• Enthusiasm for delivering exceptional customer experiences.
• Ability to adapt to changing customer needs and service protocols.
• Located within a reasonable distance of Tembisa for potential future in-person meetings or events.

Mansioni

• Deliver outstanding customer service across all digital communication channels.
• Handle customer inquiries, complaints, and requests with empathy and efficiency.
• Troubleshoot customer issues and provide effective solutions.
• Maintain detailed records of customer interactions and feedback.
• Proactively identify opportunities to improve the customer journey.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to developing customer support resources and FAQs.
• Represent the company's brand values in every interaction.
• Achieve individual and team performance targets.
• Stay updated on product knowledge and company services.

Conoscenze

Communication

Listening

Interpersonal skills

Problem-solving

CRM proficiency

Formazione

High school diploma

Strumenti

CRM systems

Descrizione del lavoro

Placements24 is seeking a Customer Experience Representative for a fully remote role based in South Africa. You will handle digital interactions, resolve inquiries with empathy, and help improve the customer journey from home, with occasional in-person events near Gauteng.

The position emphasizes delivering exceptional service, strong communication, and the ability to work independently in a remote setup while staying aligned with brand values.