Remote Customer Care Advocate & Solutions Specialist

Placements24; Upington; Hybrid; ZAR 83,000 - 138,000; Full time

Job summary

Placements24 is partnering with a telecommunications provider to hire a Customer Care Representative for a fully remote support team in South Africa. You will be the primary contact for inquiries about services, billing, technical issues, and account management, aiming to deliver excellent customer experiences.

The role requires strong communication in English, empathy, and the ability to troubleshoot common issues. A quiet home office and reliable high-speed internet are essential for success.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or call centers preferred.
• Excellent verbal and written communication in English.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Handle inbound customer calls, emails, and chat.
• Provide information on products, services, plans, promotions.
• Troubleshoot basic telecom issues.
• Assist with billing inquiries and account changes.
• Document interactions in the CRM system.
• Escalate complex issues when needed.
• Maintain knowledge of products and policies.

Skills

Customer service

Active listening

Problem-solving

English proficiency

Communication skills

Education

High school diploma

Tools

CRM software

Computer literacy

Communication platforms

Job description

Placements24 is partnering with a telecommunications provider to hire a Customer Care Representative for a fully remote support team in South Africa. You will be the primary contact for inquiries about services, billing, technical issues, and account management, aiming to deliver excellent customer experiences.

The role requires strong communication in English, empathy, and the ability to troubleshoot common issues. A quiet home office and reliable high-speed internet are essential for success.