Remote Customer Experience Advocate

Placements24; South Africa; Remote; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical insurance

Paid time off

Remote work flexibility

Comprehensive training

Career advancement opportunities

Job summary

Placements24 is seeking a Remote Customer Service Specialist for a leading e-commerce retailer in South Africa. This fully remote role requires handling inquiries across email, chat, and phone, resolving issues, and processing orders while maintaining high service standards.

You will work from home with a focus on customer satisfaction, product knowledge, and efficient CRM usage. Strong communication, reliability, and the ability to multi-task in a remote setting are essential.

Qualifications

• Proven customer support experience or client service background.
• Excellent written and verbal communication.
• Proficiency with computers, browsers, and common office software.
• Ability to multitask, prioritize and manage time remotely.
• Strong commitment to customer satisfaction; patient and empathetic.
• High school diploma or equivalent; college degree preferred.
• Experience with CRM systems and ticketing software is a plus.
• Reliable internet connection and a dedicated quiet workspace.
• Adaptability to learn new products and systems quickly.

Responsibilities

• Respond to customer inquiries via email, chat, and phone promptly.
• Provide product, policy, and order status information.
• Troubleshoot issues and escalate complex problems.
• Process orders, returns, and exchanges accurately.
• Keep detailed records in the CRM.
• Identify customer feedback and trends for management.
• Adhere to SLAs and quality standards.
• Identify opportunities to improve the customer experience.
• Stay updated on product knowledge and policies.

Skills

Customer support experience

Communication skills

Remote work

Multitasking

Empathy

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Ticketing software

Job description

Placements24 is seeking a Remote Customer Service Specialist for a leading e-commerce retailer in South Africa. This fully remote role requires handling inquiries across email, chat, and phone, resolving issues, and processing orders while maintaining high service standards.

You will work from home with a focus on customer satisfaction, product knowledge, and efficient CRM usage. Strong communication, reliability, and the ability to multi-task in a remote setting are essential.