Remote Customer Solutions Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Full remote work

Medical aid

Career advancement

Incentives

Employee discounts

Flexible culture

Paid time off

Online training

Retirement fund

Job summary

Placements24 is seeking a Customer Solutions Advisor for a fully remote role servicing customers in South Africa. You will handle inquiries via phone, email, and chat, guiding users through product features and resolving billing or technical issues.

The ideal candidate has strong communication, active listening, and a proactive problem-solving mindset. A reliable home office setup and a passion for customer success are essential.

Qualifications

• Previous experience in a customer service or support role.
• Excellent communication and active listening skills.
• Proficient with computers, online communication tools, and CRM software.
• Able to multitask and work effectively in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Diagnose and resolve issues related to services, billing, and account management.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Process service requests, order changes, and account updates efficiently.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to address complex customer issues.

Skills

Customer service

Active listening

Problem solving

Remote work

Time management

Education

High school diploma

Tertiary qualification

Tools

CRM software

Job description

Placements24 is seeking a Customer Solutions Advisor for a fully remote role servicing customers in South Africa. You will handle inquiries via phone, email, and chat, guiding users through product features and resolving billing or technical issues.

The ideal candidate has strong communication, active listening, and a proactive problem-solving mindset. A reliable home office setup and a passion for customer success are essential.