Remote Customer Relations Specialist (Upington)

Placements24; Upington; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work opportunity

Competitive salary

Job summary

Placements24 is seeking a Customer Relations Associate to join a fully remote team serving Upington, Northern Cape. You will handle inquiries via phone, email, and chat, provide accurate product and account information, and resolve issues with a focus on first-contact resolution.

The role emphasizes strong English communication, CRM proficiency, and the ability to work independently in a remote setting. A high school diploma is required, and a dedicated home workspace is preferred.

Qualifications

• Experience in customer service or client relations.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information on products, services, and accounts.
• Troubleshoot and resolve issues, aiming for first-contact resolution.
• Document interactions and resolutions in the CRM system.
• Identify customer needs and suggest solutions or service enhancements.
• Escalate complex issues per established protocols.
• Maintain product knowledge and policy understanding.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Call center experience

English communication

CRM software

Remote work

Time management

Education

High school diploma

Tools

CRM software

MS Office

Job description

Placements24 is seeking a Customer Relations Associate to join a fully remote team serving Upington, Northern Cape. You will handle inquiries via phone, email, and chat, provide accurate product and account information, and resolve issues with a focus on first-contact resolution.

The role emphasizes strong English communication, CRM proficiency, and the ability to work independently in a remote setting. A high school diploma is required, and a dedicated home workspace is preferred.