Customer Care Specialist - Upington On-site Growth

Placements24; Upington; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive training and development

Career progression opportunities

Stable and supportive work environment

Health insurance contributions

Zusammenfassung

Placements24 in Upington, Northern Cape, seeks a Customer Service Representative to be the first point of contact for clients, addressing inquiries and resolving issues with courtesy. This on-site role emphasizes delivering outstanding service in a dynamic environment.

The ideal candidate communicates clearly, remains calm under pressure, and collaborates with colleagues to uphold a high standard of customer satisfaction and accurate record keeping in CRM systems.

Qualifikationen

• High school diploma or equivalent; college degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent listening, verbal, and written communication skills.
• Ability to remain calm and professional even in stressful situations.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Knowledge of the Northern Cape region is beneficial.
• A passion for delivering exceptional customer experiences.

Aufgaben

• Handle inbound customer calls, emails, and live chat inquiries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and concerns by investigating issues and identifying solutions.
• Process orders, forms, applications, and requests as needed.
• Maintain customer records by updating account information and documenting interactions.
• Identify and upscale priority issues to the relevant department or supervisor.
• Build sustainable customer relationships and trust through open and interactive communication.
• Achieve personal and team performance goals, such as call handling times and customer satisfaction scores.
• Stay informed about product and service updates to provide accurate assistance.

Kenntnisse

Customer service

Communication

Empathy

Time management

Teamwork

Ausbildung

High school diploma

College degree

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Placements24 in Upington, Northern Cape, seeks a Customer Service Representative to be the first point of contact for clients, addressing inquiries and resolving issues with courtesy. This on-site role emphasizes delivering outstanding service in a dynamic environment.

The ideal candidate communicates clearly, remains calm under pressure, and collaborates with colleagues to uphold a high standard of customer satisfaction and accurate record keeping in CRM systems.