Remote Client Support Specialist

Placements24; Upington; Hybrid; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Performance reviews

Training opportunities

Job summary

Placements24 seeks a Client Support Agent for a remote role serving Upington and clients nationwide. You will handle inquiries by phone, email, and chat, diagnose issues, and maintain client records to ensure a smooth experience.

Ideal candidates have a Grade 12 and prior customer support experience, with strong communication, problem-solving, and reliable home office setup. Enjoy remote work flexibility and ongoing development opportunities.

Qualifications

• Experience in customer support or helpdesk role.
• Excellent communication and problem-solving skills.
• Proficiency with computer systems and CRM software.

Responsibilities

• Provide timely and effective customer support via phone, email, and chat.
• Diagnose and resolve client problems and escalate when needed.
• Maintain accurate client records and log interactions.
• Educate clients on product usage and best practices.
• Identify opportunities to improve client satisfaction and service.
• Follow company SLAs to ensure consistent quality of support.

Skills

Communication

Active Listening

Problem Solving

Time Management

Autonomous Work

Education

Grade 12

Tools

CRM software

MS Office

Job description

Placements24 seeks a Client Support Agent for a remote role serving Upington and clients nationwide. You will handle inquiries by phone, email, and chat, diagnose issues, and maintain client records to ensure a smooth experience.

Ideal candidates have a Grade 12 and prior customer support experience, with strong communication, problem-solving, and reliable home office setup. Enjoy remote work flexibility and ongoing development opportunities.