Customer Relations Associate

Placements24; Upington; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work opportunity

Competitive salary

Descripción de la vacante

Placements24 is seeking a Customer Relations Associate to join a fully remote team serving Upington, Northern Cape. You will handle inquiries via phone, email, and chat, provide accurate product and account information, and resolve issues with a focus on first-contact resolution.

The role emphasizes strong English communication, CRM proficiency, and the ability to work independently in a remote setting. A high school diploma is required, and a dedicated home workspace is preferred.

Formación

• Experience in customer service or client relations.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information on products, services, and accounts.
• Troubleshoot and resolve issues, aiming for first-contact resolution.
• Document interactions and resolutions in the CRM system.
• Identify customer needs and suggest solutions or service enhancements.
• Escalate complex issues per established protocols.
• Maintain product knowledge and policy understanding.
• Collaborate with team to ensure smooth operations.

Conocimientos

Customer service

Call center experience

English communication

CRM software

Remote work

Time management

Educación

High school diploma

Herramientas

CRM software

MS Office

Descripción del empleo

About the Role

Our client, a leading provider in the (sector, e.g., telecommunications) industry, is seeking a proactive and customer-focused Customer Relations Associate to join their remote team. This role offers the flexibility to work from home, with a focus on serving customers within the operational reach of Upington, Northern Cape. You will be instrumental in managing customer interactions, resolving issues, and ensuring a high level of satisfaction. The ideal candidate will possess exceptional communication skills, a patient demeanor, and a strong ability to navigate and resolve customer concerns effectively. As a remote associate, you will leverage technology to maintain strong client relationships and provide expert support. We are looking for a self-motivated individual who is passionate about customer service and eager to contribute to a positive client experience. This is an excellent opportunity to advance your career in customer relations within a dynamic, remote-first organization.

Key Responsibilities

• Handle inbound customer inquiries and concerns via phone, email, and chat channels.
• Provide accurate and comprehensive information regarding products, services, and account details.
• Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
• Document all customer interactions, actions taken, and resolutions in the CRM system.
• Identify customer needs and proactively suggest solutions or service enhancements.
• Escalate complex issues to appropriate departments or supervisors as per established protocols.
• Maintain a high level of product knowledge and company policy understanding.
• Contribute to team efforts and assist colleagues as needed to ensure smooth operations.

Requirements

• Previous experience in customer service, call center, or client relations is required.
• Excellent verbal and written communication skills in English.
• Strong listening skills and the ability to empathize with customer needs.
• Proficiency in using CRM software and standard office applications.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A positive, customer-centric attitude and a commitment to service excellence.
• High school diploma or equivalent; further education or certifications are beneficial.
• Must have a reliable internet connection and a dedicated workspace conducive to remote work.
• This position is fully remote, with a geographical tie to Upington, Northern Cape preferred.

Benefits

• Fully remote work opportunity.
• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Ongoing training and professional development programs.
• Retirement fund options.
• A supportive and collaborative remote team environment.