Remote Customer Experience Specialist

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible remote work

Professional development

Competitive benefits

Job summary

Placements24 in South Africa is seeking a Customer Experience Associate in Rustenburg to enhance user satisfaction and build strong customer relationships from first contact through post-resolution support.

You will translate feedback into actionable insights, collaborate with sales and product teams, and contribute to a customer-centric culture while enjoying flexible remote work options within the North West province.

Qualifications

• Demonstrated experience in a customer-facing role is required.
• Excellent communication and active listening skills.
• Strong empathy and desire to help customers succeed.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Handle customer complaints and issues with professionalism and efficiency.
• Proactively seek opportunities to improve the overall customer experience.
• Collaborate with sales and product teams to ensure customer success.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Develop and maintain customer loyalty programs and initiatives.

Skills

Customer-facing experience

CRM systems

Communication skills

Active listening

Empathy

Tools

CRM software

Job description

Placements24 in South Africa is seeking a Customer Experience Associate in Rustenburg to enhance user satisfaction and build strong customer relationships from first contact through post-resolution support.

You will translate feedback into actionable insights, collaborate with sales and product teams, and contribute to a customer-centric culture while enjoying flexible remote work options within the North West province.