Remote Customer Experience Specialist

Placements24

Benoni

Hybrid

ZAR 180,000 - 240,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Fully remote work environment

Health and dental insurance

Paid time off and holidays

Ongoing training and development

Job summary

Placements24 is seeking a Remote Customer Experience Representative to support customers from Benoni, delivering friendly assistance via phone, email, and chat. You will be the first point of contact, resolve issues, and help customers get the most from our client's products and services.

This role emphasizes communication, problem-solving, and building lasting relationships in a fully remote setting. You will collaborate with teams, maintain accurate records in the CRM, and contribute to

Qualifications

Experience in a customer service or support role, preferably remote.
Excellent communication, active listening, and interpersonal skills.
Proficiency with CRM software and other customer support tools.
Ability to work independently and manage time effectively in a remote setting.
Customer-first attitude and strong problem-solving skills.

Responsibilities

Handle inbound inquiries via phone, email, and chat professionally and promptly.
Provide accurate information about products, services, policies, and procedures.
Troubleshoot and resolve customer issues, escalating complex problems when necessary.
Document customer interactions and resolutions in the CRM system.
Identify opportunities to enhance the customer experience and contribute to service improvements.
Build rapport with customers and foster loyalty.