Remote Customer Support Specialist

Placements24; South Africa; Hybrid; ZAR 140,000 - 220,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Holidays

Remote training

Job summary

Placements24 is seeking a dedicated Remote Customer Service Agent to support clients via phone, email, and live chat from a home office in South Africa. The role emphasizes high-quality service, issue resolution, and clear communication across channels.

You will work autonomously in a fully remote environment, handling inquiries, navigating CRM systems, and maintaining accurate records while meeting SLAs and quality standards.

Qualifications

• Experience in customer service or helpdesk roles.
• Strong verbal and written communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat support.
• Accurately diagnose and resolve customer issues, ensuring prompt and effective solutions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
• Inform customers about company services and products, providing guidance and support.
• Escalate unresolved issues to the appropriate internal teams or management.
• Adhere to established service level agreements (SLAs) and quality standards.

Skills

Customer service

Helpdesk

Remote work

Verbal communication

Written communication

CRM systems

Problem solving

Independence

Education

High school diploma

Tools

CRM software

Multiple software applications

Job description

Placements24 is seeking a dedicated Remote Customer Service Agent to support clients via phone, email, and live chat from a home office in South Africa. The role emphasizes high-quality service, issue resolution, and clear communication across channels.

You will work autonomously in a fully remote environment, handling inquiries, navigating CRM systems, and maintaining accurate records while meeting SLAs and quality standards.