Remote Customer Support Specialist

Placements24; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Full remote role

Training programs

Career growth opportunities

Job summary

Placements24 is seeking a Remote Customer Service Representative for a leading national retailer in South Africa. You will handle orders, inquiries, and returns from home, supporting customers across the country with empathy and professionalism.

Strong communication and CRM proficiency are required to succeed in this flexible, fully remote position. The role emphasizes resolving issues quickly, maintaining records, and meeting service metrics.

Qualifications

• Previous experience in customer service, preferably in retail or call center.
• Excellent verbal and written communication in English.
• Strong listening and problem-solving abilities.

Responsibilities

• Handle inbound inquiries via phone, email, and live chat.
• Provide accurate information about products and policies.
• Assist customers with orders, tracking, and returns.

Skills

Customer service

Communication

CRM software

Problem-solving

Multitasking

Empathy

Attention to detail

Remote setup

Education

High school diploma

Tools

CRM systems

Ticketing system

Live chat tools

Job description

Placements24 is seeking a Remote Customer Service Representative for a leading national retailer in South Africa. You will handle orders, inquiries, and returns from home, supporting customers across the country with empathy and professionalism.

Strong communication and CRM proficiency are required to succeed in this flexible, fully remote position. The role emphasizes resolving issues quickly, maintaining records, and meeting service metrics.