Remote Customer Experience Advocate

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus opportunities

Fully remote work

Job summary

Placements24 is seeking a compassionate and proactive Customer Care Specialist to join our fully remote team serving customers in Port Elizabeth and surrounding areas. You will handle inquiries, resolve issues, and build strong relationships through multiple channels from your home office.

Key responsibilities include addressing queries, providing product information, processing requests with accuracy, and maintaining CRM records.

Qualifications

• 2+ years of experience in customer service or related field.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using customer service software and tools.
• Ability to manage multiple tasks and priorities in a remote setting.

Responsibilities

• Address customer queries via phone, email, and social media promptly.
• Provide detailed information on products, services, and company policies.
• Process customer requests (orders, cancellations, changes) accurately.
• Troubleshoot and resolve issues for satisfactory, lasting solutions.
• Maintain accurate customer records and logs in the CRM system.
• Identify opportunities to enhance the customer experience and collect feedback.

Skills

Customer service

Communication

Problem-solving

Multitasking

Empathy

Remote work setup

Tools

CRM software

Job description

Placements24 is seeking a compassionate and proactive Customer Care Specialist to join our fully remote team serving customers in Port Elizabeth and surrounding areas. You will handle inquiries, resolve issues, and build strong relationships through multiple channels from your home office.

Key responsibilities include addressing queries, providing product information, processing requests with accuracy, and maintaining CRM records.