Remote Customer Experience Champion with Flexible Hours

Placements24; Cape Town; Hybrid; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Full remote work arrangement

Home office setup support

Flexible working hours

Bonuses and incentives

Professional development opportunities

Zusammenfassung

Placements24 is seeking a Remote Customer Experience Advocate to join a fully remote team serving clients in South Africa. You will drive positive customer journeys, document interactions in CRM, and collaborate with internal teams to resolve issues.

The role emphasizes empathy, strong communication, and delivering exceptional service through digital channels. This remote-position offers flexible hours, performance bonuses, and support for home-office setup as part of a distributed team across

Qualifikationen

• Proven experience in customer service.
• Excellent written and verbal communication skills.
• Proficiency with digital communication tools and CRM software.
• Strong problem-solving and customer-centric mindset.
• Remote work experience and self-motivation.

Aufgaben

• Manage and resolve customer inquiries with empathy and professionalism via digital channels.
• Proactively engage with customers to ensure a seamless experience.
• Document interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams to address pain points and improvements.
• Contribute to knowledge base articles and FAQs.
• Identify upsell or cross-sell opportunities based on customer needs.
• Participate in virtual team meetings and adhere to SLAs and metrics.

Kenntnisse

Customer service experience

Communication skills

Remote work experience

Time management

Independent work

Tools

CRM software

Jobbeschreibung

Placements24 is seeking a Remote Customer Experience Advocate to join a fully remote team serving clients in South Africa. You will drive positive customer journeys, document interactions in CRM, and collaborate with internal teams to resolve issues.

The role emphasizes empathy, strong communication, and delivering exceptional service through digital channels. This remote-position offers flexible hours, performance bonuses, and support for home-office setup as part of a distributed team across