Remote Customer Success Advocate – E‑Commerce Growth

Placements24; Pietermaritzburg; Híbrido; ZAR 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work setup

Descripción de la vacante

Placements24 is partnering with a prominent e-commerce and digital retail client to recruit a Remote Customer Success Specialist. This fully remote role lets you work from anywhere in South Africa while you build strong relationships, drive product adoption, and ensure customer satisfaction.

You will proactively support clients, conduct check-ins, share best practices, and collaborate with internal teams to resolve issues and identify upsell opportunities.

Formación

• Experience in a customer-facing role (CS, AM, or Technical Support).
• Excellent communication and presentation skills.
• Ability to work independently in a remote setup.
• Experience with SaaS or e-commerce environments is a plus.

Responsabilidades

• Engage with a portfolio of retail clients to ensure successful adoption.
• Provide ongoing support and resolve inquiries promptly.
• Conduct regular check-ins and business reviews with clients.
• Build long-lasting relationships based on trust and value.
• Educate clients on new features and best practices.
• Collaborate with sales, product, and support teams.
• Monitor client health scores and intervene to prevent churn.
• Contribute to customer success resources and tutorials.

Conocimientos

Customer-facing

Communication

SaaS experience

CRM software

Remote work

Problem-solving

Herramientas

CRM software

Customer support tools

Descripción del empleo

Placements24 is partnering with a prominent e-commerce and digital retail client to recruit a Remote Customer Success Specialist. This fully remote role lets you work from anywhere in South Africa while you build strong relationships, drive product adoption, and ensure customer satisfaction.

You will proactively support clients, conduct check-ins, share best practices, and collaborate with internal teams to resolve issues and identify upsell opportunities.