Remote Customer Support Specialist — E‑commerce

Placements24; South Africa; Remote; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Performance-based bonuses

Remote work support

Ongoing training

Career advancement

Flexible scheduling

Job summary

Placements24 is seeking a dedicated Remote Customer Support Advocate for a fully remote role based near Polokwane, Limpopo. You will handle inquiries via email, chat, and phone, provide product guidance, and ensure timely resolution of issues while documenting all interactions in the CRM system.

Ideal candidates have proven customer service experience, excellent communication skills, and the ability to work independently in a remote setting, with a quiet dedicated workspace and reliable internet.

Qualifications

• Proven experience in a customer service or call center.
• Excellent communication and problem-solving skills.
• Ability to work remotely with minimal supervision.

Responsibilities

• Handle inquiries via email, live chat, and phone.
• Provide product and order-status information.
• Troubleshoot and resolve complaints promptly.
• Escalate complex issues to internal teams.
• Document interactions in the CRM system.
• Identify ways to improve support processes.

Skills

Customer service experience

Communication skills

Problem-solving

Remote work

Time management

Education

High school diploma

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a dedicated Remote Customer Support Advocate for a fully remote role based near Polokwane, Limpopo. You will handle inquiries via email, chat, and phone, provide product guidance, and ensure timely resolution of issues while documenting all interactions in the CRM system.

Ideal candidates have proven customer service experience, excellent communication skills, and the ability to work independently in a remote setting, with a quiet dedicated workspace and reliable internet.