Remote Customer Care Specialist

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Tech equipment supplied

Training & development

Inclusive virtual team

Job summary

Placements24 is seeking a dedicated Virtual Customer Care Agent to join our remote-first team supporting customers in Centurion, Gauteng. You will handle inquiries via email, chat, and social channels, resolving issues and guiding users with clear, courteous communication.

Ideal candidates have strong written and verbal skills, are capable of autonomous work, and familiar with CRM tools. A high school diploma is expected, with a Bachelor's degree preferred; reliable internet and a productive

Qualifications

• Remote-capable customer care experience.
• Excellent written and verbal communication skills.
• Ability to work autonomously in a remote setup.
• Familiarity with CRM software and digital service tools.
• Reliable internet connection and suitable home workspace.
• High school diploma; Bachelor's degree preferred.

Responsibilities

• Handle inbound queries via email, social media, and chat.
• Diagnose and resolve issues with first-contact resolution when possible.
• Maintain accurate records in the CRM.
• Proactively engage with customers to offer assistance and gather feedback.
• Collaborate with cross-functional teams to enhance product/service offerings.

Skills

Communication skills

Remote work

Education

High school diploma

Bachelor's degree

Tools

CRM software

Job description

Placements24 is seeking a dedicated Virtual Customer Care Agent to join our remote-first team supporting customers in Centurion, Gauteng. You will handle inquiries via email, chat, and social channels, resolving issues and guiding users with clear, courteous communication.

Ideal candidates have strong written and verbal skills, are capable of autonomous work, and familiar with CRM tools. A high school diploma is expected, with a Bachelor's degree preferred; reliable internet and a productive