Remote Customer Care Pro - Flexible Hours & Growth

Placements24; Pretoria; Hybrid; ZAR 167,000 - 257,000; Full time

Job summary

Placements24 is seeking a Customer Care Representative to operate in a fully remote capacity servicing clients around Pretoria. The role emphasizes building positive customer relationships, addressing inquiries, and resolving issues with efficiency and empathy.

Ideal candidates will have experience in customer service or call centers, strong communication skills, and comfortable using CRM tools. Remote work offers flexible hours and a supportive team environment for career growth.

Qualifications

• Clear communication and active listening to handle inquiries.
• Ability to navigate CRM systems and document interactions accurately.
• Strong interpersonal skills and empathy for customer needs.

Responsibilities

• Handle a high volume of inbound customer calls, emails, and social media messages.
• Provide accurate information regarding products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints and issues, escalating when necessary, and ensuring satisfactory resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively engage with customers to offer support and gather feedback for service improvement.

Skills

Communication skills

CRM proficiency

Problem solving

Interpersonal skills

Remote work readiness

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM software

Job description

Placements24 is seeking a Customer Care Representative to operate in a fully remote capacity servicing clients around Pretoria. The role emphasizes building positive customer relationships, addressing inquiries, and resolving issues with efficiency and empathy.

Ideal candidates will have experience in customer service or call centers, strong communication skills, and comfortable using CRM tools. Remote work offers flexible hours and a supportive team environment for career growth.