Remote Customer Care Specialist

Placements24; Rustenburg; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Remote work

Training opportunities

Competitive salary

Growth opportunities

Résumé du poste

Placements24 is seeking a diligent Customer Care Agent to join its Rustenburg-based team operating remotely. You will handle inquiries, guide customers through product features, and maintain detailed records to ensure high levels of service.

Ideal candidates have prior customer-facing experience, strong communication and listening skills, and the ability to work independently from home while delivering outstanding customer experiences.

Qualifications

• Experience in a customer-facing role or support environment.
• Excellent verbal and written communication with a friendly tone.
• Strong listening and problem-solving abilities.
• Proficiency with computers and learning new software applications.
• Ability to work independently and manage time remotely.
• Commitment to delivering outstanding customer experiences.

Responsabilités

• Provide exceptional customer service via phone, email, and chat.
• Guide customers through product features and troubleshoot issues.
• Maintain accurate records of interactions in the system.
• Identify needs and help customers navigate offerings.
• Escalate unresolved issues to senior staff and ensure follow-through.
• Meet and exceed individual performance metrics.

Connaissances

Customer focus

Communication skills

Active listening

Problem solving

Tech-savvy

Remote work

Outils

CRM software

Description du poste

Placements24 is seeking a diligent Customer Care Agent to join its Rustenburg-based team operating remotely. You will handle inquiries, guide customers through product features, and maintain detailed records to ensure high levels of service.

Ideal candidates have prior customer-facing experience, strong communication and listening skills, and the ability to work independently from home while delivering outstanding customer experiences.