Virtual Customer Care Agent

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Tech equipment supplied

Training & development

Inclusive virtual team

Job summary

Placements24 is seeking a dedicated Virtual Customer Care Agent to join our remote-first team supporting customers in Centurion, Gauteng. You will handle inquiries via email, chat, and social channels, resolving issues and guiding users with clear, courteous communication.

Ideal candidates have strong written and verbal skills, are capable of autonomous work, and familiar with CRM tools. A high school diploma is expected, with a Bachelor's degree preferred; reliable internet and a productive

Qualifications

• Remote-capable customer care experience.
• Excellent written and verbal communication skills.
• Ability to work autonomously in a remote setup.
• Familiarity with CRM software and digital service tools.
• Reliable internet connection and suitable home workspace.
• High school diploma; Bachelor's degree preferred.

Responsibilities

• Handle inbound queries via email, social media, and chat.
• Diagnose and resolve issues with first-contact resolution when possible.
• Maintain accurate records in the CRM.
• Proactively engage with customers to offer assistance and gather feedback.
• Collaborate with cross-functional teams to enhance product/service offerings.

Skills

Communication skills

Remote work

Education

High school diploma

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client is actively seeking a motivated Virtual Customer Care Agent to become a vital part of their remote-first team, supporting customers associated with Centurion, Gauteng . This role focuses on delivering exceptional online support, guiding customers through inquiries, and ensuring their needs are met with efficiency and professionalism. As a remote team member, you will play a crucial role in maintaining customer loyalty and enhancing brand perception through consistently positive interactions. We are looking for individuals who are self-driven, possess strong communication skills, and thrive in an independent work setting.

Key Responsibilities

• Handle inbound customer queries and requests via digital channels, including email, social media, and chat support.
• Diagnose and resolve customer issues, aiming for first-contact resolution whenever possible.
• Maintain meticulous records of customer interactions, feedback, and resolution steps in the CRM.
• Proactively engage with customers to offer assistance and gather feedback for service improvement.
• Contribute to a knowledge base by documenting solutions and best practices for remote team use.
• Work collaboratively with cross-functional teams to address customer concerns and enhance product/service offerings.

Requirements

• Previous experience in a customer care or support role, preferably with remote capabilities.
• Exceptional written and verbal communication skills, with a clear and concise articulation.
• Demonstrated ability to work autonomously and manage time effectively in a remote setup.
• Familiarity with CRM software and other digital customer service tools.
• Must have a reliable internet connection and a conducive remote workspace.
• High school diploma or equivalent; Bachelor's degree is preferred.

Benefits

• Competitive salary structure for remote positions.
• Opportunity for fully remote work, promoting flexibility and autonomy.
• Provision of necessary technological tools and support.
• Continuous training and development opportunities for remote professionals.
• A vibrant and inclusive virtual team culture.