Remote Customer Care Champion

Placements24; Bloemfontein; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits (medical aid, 1

Home office stipend

Job summary

Placements24 invites dedicated remote Customer Support Specialists to join our distributed team in South Africa. You will handle product inquiries, technical issues, and general support with a focus on exceptional service and proactive problem-solving.

Work remotely from anywhere in SA with alignment to Bloemfontein time zone for team collaboration. The role offers a competitive salary, benefits, and opportunities to grow within a remote-first company.

Qualifications

• Experience in customer support or a related role.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote setting.
• Reliable internet connection and home office setup.
• Customer-focused and proactive in service.
• High school diploma or equivalent; further education a plus.

Responsibilities

• Provide timely and effective customer support via email, chat, and phone.
• Troubleshoot and resolve customer issues related to digital products and services.
• Educate customers on product features and best practices.
• Document customer interactions, issues, and resolutions in CRM.
• Collaborate with internal teams to resolve complex technical problems.
• Contribute to the knowledge base by creating and updating articles.
• Gather customer feedback to identify service and product improvements.
• Maintain a high level of customer satisfaction through professional interactions.

Skills

Customer support

CRM software

Troubleshooting

Communication

Remote work

Education

High school diploma

Tools

CRM systems

Helpdesk systems

Job description

Placements24 invites dedicated remote Customer Support Specialists to join our distributed team in South Africa. You will handle product inquiries, technical issues, and general support with a focus on exceptional service and proactive problem-solving.

Work remotely from anywhere in SA with alignment to Bloemfontein time zone for team collaboration. The role offers a competitive salary, benefits, and opportunities to grow within a remote-first company.