Remote Customer Care Specialist — SA, Autonomous Impact

Placements24; Bloemfontein; Hybrid; ZAR 220,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Medical, dental, and vision insurance

Paid time off

Training & development opportunities

Job summary

Placements24 is seeking a dedicated Remote Customer Care Professional to join our fully remote support team. You will serve clients across South Africa with a focus on Bloemfontein, delivering outstanding experiences and resolving inquiries.

Work independently from a home office, using CRM and helpdesk tools to log interactions, troubleshoot issues, and provide proactive solutions. This role offers flexible remote work, a competitive salary, and training opportunities.

Qualifications

• Proven track record in customer care or service roles.
• Excellent verbal and written communication with empathy.
• Experience with CRM and helpdesk ticketing systems.
• Strong problem-solving and attention to detail.
• Ability to work autonomously in a remote setting.
• Reliable home office with stable internet.

Responsibilities

• Provide exceptional customer care via phone, email, and chat, addressing inquiries promptly.
• Effectively troubleshoot and resolve customer issues, ensuring satisfaction.
• Maintain accurate records of all interactions in the CRM.
• Offer proactive solutions and guidance to customers.
• Contribute to the knowledge base with common issues and resolutions.
• Collaborate with internal teams to evacuate and resolve complex problems.

Skills

Customer care

Verbal communication

Written communication

CRM software

Helpdesk

Problem-solving

Attention to detail

Remote work

Time management

Home office setup

Tools

CRM software

Helpdesk systems

Job description

Placements24 is seeking a dedicated Remote Customer Care Professional to join our fully remote support team. You will serve clients across South Africa with a focus on Bloemfontein, delivering outstanding experiences and resolving inquiries.

Work independently from a home office, using CRM and helpdesk tools to log interactions, troubleshoot issues, and provide proactive solutions. This role offers flexible remote work, a competitive salary, and training opportunities.